visitor services associate

position description

Historic Jamestowne Visitor Services is seeking a dependable, enthusiastic individual to join our team. Visitor Services Associates provide exceptional customer service while performing guest orientation and fee collection. Duties include acting as a front-of-house representative for Historic Jamestowne, answering visitor inquiries, and explaining tours, programs, facilities, park hours, and other local attractions. 

Visitor Services Associate is a part-time hourly position that pays $15.50 per hour. Weekend and holiday work is required.

Historic Jamestowne is a nationally recognized historic site representing a public/private partnership between Preservation Virginia, Jamestown Rediscovery, and the National Park Service.

  • Represent Historic Jamestowne by providing exceptional customer service.
  • Maintain focus and a highly professional demeanor while serving a large number of visitors. 
  • Engage visitors with welcoming, accurate, and efficient point-of-sale service. 
  • Accurately explain admission fee structure, eligibility, and requirements for National Park passes.
  • Utilize complex problem-solving skills. 
  • Work effectively and respectfully with people of diverse backgrounds.
  • Provide information on the history of Jamestown, the historical park, our unique public/private partnership, and visitor amenities.    
  • Perform cash, credit, check handling, National Park Service pass tracking, and opening/closing duties following Preservation Virginia and NPS procedures and principles.
  • Possess excellent interpersonal and communication skills.
  • Handle conflict effectively.
  • Exceptional customer service skills.
  • Ability to work effectively with people of diverse backgrounds.
  • Able to learn quickly with provided training.
  • Previous experience in cash handling is required.
  • Previous experience using a point-of-sale system is preferred.
  • Must be able to work under pressure.
  • High school diploma or equivalent. 
  • A successful federal background check is required for employment. 
  • Must meet weekend and holiday availability minimums. 
  • Employees must be vaccinated against COVID-19 with limited exceptions.
job type
  • Part-time
  • $15.50 per hour
to apply

Please submit a cover letter and resume to Shannon McCormack, Manager of Visitor Services, at

Visitor Services Associates perform assignments in accordance with all Preservation Virginia, National Park Service, and U.S. Treasury regulations governing the handling of government funds. A successful federal background check is required for employment.

Preservation Virginia is an Equal Opportunity Employer.