visitor services associate

position description

Historic Jamestowne Visitor Services is seeking a dependable, enthusiastic individual to join our team. Visitor Services Associates provide exceptional customer service while performing guest orientation and fee collection. Duties include acting as a front-of-house representative for Historic Jamestowne, answering visitor inquiries, and explaining tours, programs, facilities, park hours, and other local attractions. 

Visitor Services Associate is a part-time hourly position that pays $15.50 per hour. Weekend and holiday work is required.

Historic Jamestowne is a nationally recognized historic site representing a public/private partnership between Preservation Virginia, Jamestown Rediscovery, and the National Park Service.

duties
  • Represent Historic Jamestowne by providing exceptional customer service.
  • Maintain focus and a highly professional demeanor while serving a large number of visitors. 
  • Engage visitors with welcoming, accurate, and efficient point-of-sale service. 
  • Accurately explain admission fee structure, eligibility, and requirements for National Park passes.
  • Utilize complex problem-solving skills. 
  • Work effectively and respectfully with people of diverse backgrounds.
  • Provide information on the history of Jamestown, the historical park, our unique public/private partnership, and visitor amenities.    
  • Perform cash, credit, check handling, National Park Service pass tracking, and opening/closing duties following Preservation Virginia and NPS procedures and principles.
qualifications
  • Possess excellent interpersonal and communication skills.
  • Handle conflict effectively.
  • Exceptional customer service skills.
  • Ability to work effectively with people of diverse backgrounds.
  • Able to learn quickly with provided training.
  • Previous experience in cash handling is required.
  • Previous experience using a point-of-sale system is preferred.
  • Must be able to work under pressure.
requirements
  • High school diploma or equivalent. 
  • A successful federal background check is required for employment. 
  • Must meet weekend and holiday availability minimums. 
  • Employees must be vaccinated against COVID-19 with limited exceptions.
job type
  • Part-time
  • $15.50 per hour
to apply

Please submit a cover letter and resume to Shannon McCormack, Manager of Visitor Services, at smccormack@preservationvirginia.org.

Visitor Services Associates perform assignments in accordance with all Preservation Virginia, National Park Service, and U.S. Treasury regulations governing the handling of government funds. A successful federal background check is required for employment.

Preservation Virginia is an Equal Opportunity Employer.