Job: Visitor Services Associate

visitor services associate

position description

Primary Function: The Visitor Services Associate provides exceptional customer service to Historic Jamestowne guests at the Visitor Center admissions counter, Visitor Center museum store, and Archaearium museum store.

key roles and responsibilities
  • Engage visitors with welcoming and efficient point-of-sale service that includes detailed attention to ticketing and retail procedures, such as greeting and orienting guests, conducting admission and product sales, issuing NPS passes, responding to inquiries, and opening and closing work locations.
  • Provide information on the history of Jamestown, the historical park, our unique public/private partnership, exhibits and artifacts, visitor amenities, and daily tour and program offerings.
  • Ensure a positive and memorable shopping experience for visitors by interpreting the significance of artifact-based reproductions and Jamestown Rediscovery publications, making connections between products and experience; maintain attractive and efficient museum stores by keeping the sales floors stocked and organized, accurately processing merchandise, and performing periodic inventory audits.
qualifications

One (1)+ year of customer service at a museum or historic site is preferred. The successful candidate will possess excellent skills in verbal communication, a high level of attention to detail, and a team-focused sense of initiative. Must be able to positively interact with and provide services to diverse populations and age groups. Prior knowledge of Jamestown Rediscovery, Preservation Virginia, the National Park Service, or Virginia’s Historic Triangle are useful. Dedication to the mission of education and historic preservation is essential.

requirements

High school diploma or equivalent. A federal background check is required for employment. Applicants must be able to stand for extended periods of time and lift up to 50 pounds. Must meet weekend and holiday availability minimums. This is a part-time, hourly position.

to apply

Please submit a resume to Sharolyn Wright at swright@preservationvirginia.org.

Preservation Virginia is an Equal Opportunity Employer.