Job: Dale House Cafe Assistant Manager

Location: Jamestown, Virginia

Organization: Preservation Virginia

Position Type: Full-Time

• Serve as manager on duty. MOD responsibilities include but are not limited to:
  • Opening Dale House by following standard opening procedures
  • Overseeing daily operations at the Dale House and making sure they have the necessary resources for the day
  • Being aware of groups, events, programs, weather, and other situations that may arise and affect the workplace. Maintain flexibility in managing appropriate responses to each as necessary
  • Closing Dale House by following standard closing procedures

• Maintain a high standard of professionalism while supporting Dale House operations. Duties include:
  • Maintaining inventory accuracy by performing inventory audits
  • Adjusting on-hand quantities for damaged or expired products
  • Drafting purchase orders for resupply of beverages and food items, etc.
  • Receiving and processing shipments of resupply products
  • Directing associates through correct procedures for storing resupply
  • Track sales and create nightly cash deposits
  • Secure all cash according to standard procedures

• Ensure a positive and memorable experience for visitors through the following:
  • Taking an active role in front-line duties to ensure smooth daily operations
  • Engaging visitors with a welcoming and efficient point-of-sale service that includes detailed attention to all cafe procedures including conducting sales and preparing beverages and food
  • Providing visitors with information on the history of Jamestown, the Dale House, the historical park, our unique public/private partnership, exhibits and artifacts, visitor amenities, and daily tour and program offerings
  • Keeping the cafe displays stocked and organized
  • Resolving customer concerns escalated above the associate level

• Follow all health and food safety standards and requirements per Virginia code, including but not limited to:
  • Ensuring all associates have active food handler permits
  • Planning, delegating, and executing routine cleaning responsibilities
  • Complying with all health and safety standards pertaining to food and beverage preperation and storage

• Build a strong team using an entrepreneurial approach and a shared vision of outstanding customer service.
  • Modeling exemplary behavior for Dale House Cafe Associates through action
  • Following training procedures to properly onboard new associates
  • Providing the Director with feedback on Associates’ performance

• Provide support to the Director by completing additional tasks as assigned.

job requirements and qualifications

Training requirements (licenses, programs, or certificates): Virginia Food Handler’s Permit; Manager Level Food Handler’s Permit

Knowledge Requirements: The successful candidate will possess excellent skills in verbal communication, a high level of attention to detail and a team-focused sense of initiative. Must be able to positively interact with and provide services to diverse populations and age groups. Prior knowledge of Jamestown Rediscovery, Preservation Virginia, the National Park Service, and Virginia’s Historic Triangle are useful. Dedication to the mission of education and historic preservation is essential.

Experience: Two (2)+ year(s) of food service and/or barista experience preferred. Minimum one(1) year management experience required.